Additional Notice for California Consumers

At Vibe Hearing, we are mindful of our responsibilities under the California Consumer Protection Act (“CCPA”). If you are a California consumer within the meaning of the CCPA, these California-specific provisions apply to you.

How We Collect, Use, and Share Personal Information

1. Personal Information Collected in the Last Twelve Months

We collect information from users as described in our Privacy Policy. The “Personal Information,” as defined in California Civil Code § 1798.140(o), we have obtained on California residents within the last twelve months includes:

  • Identifiers such as: name, postal address, email address, IP address, unique personal identifier, online identifier, token identifier, account name when you request to create an account with us, purchase our products, interact with us on social media, or sign up to learn more about our products and services.
  • Any information that identifies, relates to, describes, or is capable of being associated with a particular consumer or household, including, the “identifiers” listed in (A), and the following: insurance policy number, credit card number, debit card number, or any other financial information, medical information, or health insurance information when you purchase any of our products or services.
  • The following categories of protected classification characteristics under California or federal law:
  • Commercial information such as records of products or services purchased, or obtained, or considered from us.
  • Biometric information such as genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
  • Internet or other similar network activity information, including, but not limited to, browsing history on our websites, search history, information on a consumer’s interaction with our websites or applications.
  • Geolocation data such as physical location or movements.
  • Sensory data such as audio information, including recordings of when you called into our support line and electronic information in the form of Internet or other electronic network activity information, as described above.
  • Inferences drawn from other Personal Information, such as profiles reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

For each of these categories, we obtain Personal Information from a variety of sources. For more information about our collection practices, please see the Vibe Hearing Privacy Policy.

Please note that Personal Information does not include publicly available information from government records, deidentified or aggregate consumer information, and Personal Information protected by certain other sector-specific federal or California statutes.

2. Our Use of Personal Information for Business Purposes in the Last Twelve Months

We use the Personal Information we collect, identified in each of the above categories, for the business purposes disclosed within this Privacy Policy. These business purposes include the following:

  • Audits and reporting relating to particular transactions and interactions, including online interactions, you may have with us or others on our behalf;
  • Detecting and protecting against security incidents, and malicious, deceptive, fraudulent or illegal activity, and prosecuting the same;
  • Debugging to identify and repair errors in our systems;
  • Short-term, transient use including contextual customization of ads;
  • Providing services on our behalf or on behalf of another, including maintaining or servicing accounts, providing customer service, fulfilling transactions, verifying identity information, processing payments, and other services;
  • Conducting internal research to develop and demonstrate technology;
  • Conducting activity to verify, enhance, and maintain the quality or safety of services or devices which we may own, control, or provide;
  • Preparing statistics and performing analysis to support our operations;
  • Conducting marketing and surveys regarding our products and services; and
  • Receiving and responding to inquiries.

We may also use the Personal Information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, or for purposes compatible with the context in which the Personal Information was collected.

3. Sharing of Personal Information in the Last Twelve Months

A. Disclosures of Personal Information on California Consumers for Business Purposes

Within the last twelve months, we have disclosed Personal Information identified in the above categories only (i) for exempt activities, as part of a business-to-business transaction, (ii) at your express request, or (iii) for our business purposes. For more information on the service providers with whom we share information, please see this Privacy Policy.

When we disclose Personal Information for a business purpose, we execute a contract that describes the purpose and requires the recipient to keep Personal Information confidential and not use it for any purpose except performing the contract.

B. [No] Sales of Personal Information on California Consumers

We have not sold any Personal Information described in this Privacy Policy to third parties within the previous twelve months and will not sell Personal Information. We may, from time to time, transfer information to marketing firms to assist with marketing on our behalf (or on behalf of the associations and companies we work with). We provide an opt-out mechanism for these transfers below.

Please note that we do not disclosure Personal Information of individuals we know to be under the age of 16 to businesses or third parties for monetary or other valuable consideration as a “sale” under the CCPA without affirmative authorization.

California Rights and Choices

If you are a California resident, you have certain rights related to your Personal Information. You may exercise these rights free of charge except as otherwise provided by applicable law. We endeavor to respond to your request promptly upon verification and as required by applicable law.

1. Right to Know / Portability

You have the right to request that we disclose to you:

  • Specific pieces of Personal Information we have collected about you;
  • Categories of Personal Information we have collected about you;
  • Categories of sources from which the Personal Information was collected;
  • Categories of Personal Information that we sold or disclosed for a business purpose about you;
  • Categories of third parties to whom the Personal Information was sold or disclosed for a business purpose; and
  • The business or commercial purpose for collecting or selling Personal Information.

2. Right to Deletion

You have the right to request that we delete (and direct our service providers to delete) Personal Information we collected about you and retained, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
  • detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
  • debug products to identify and repair errors that impair existing intended functionality;
  • exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
  • comply with the California Electronic Communications Privacy Act;
  • engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
  • enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
  • comply with a legal obligation; or
  • make other internal and lawful uses of that information that are compatible with the context in which you provided it.

3. Right to Opt-Out

You have the right to direct us to not sell your Personal Information. To submit an opt-out request, see 5. How to Submit a Request.

4. Right to Non-Discrimination For Exercise of a California Privacy Right

We will not discriminate against you because of your exercise of any of the above rights, or any other rights under the CCPA. This means that we may not deny you goods or services, charge you different prices or rates for services or provide you with a different level or quality of services (or suggest that we will do so), in response to a request made under the CCPA.

We may, however, charge different prices or rates, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by your Personal Information.

5. How to Submit a Request

You may submit a request to exercise the rights listed above by:

6. Verifiable Request

As required under applicable law, we take steps to verify your identity before granting you access to information or acting on your request to exercise your rights. We may require you to provide information sufficient to allow us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative and to describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. For example, we may request you provide contact details to be verified with the email address recorded in our files (and subsequently verified by you). We may limit our response to your exercise of the above rights as permitted under applicable law.

7. Agent Authorization and Disability Access

You may designate an authorized agent to make a request on your behalf. You may make such a designation by providing the agent with written permission to act on your behalf. As permitted by law, we may require additional information to prove your agent’s relationship to you. We may refuse a request if the agent does not provide adequate proof of their authorization. You may also make a verifiable consumer request on behalf of your minor child, but you must also provide proof that you are that child’s parent or legal guardian.

Consumers with disabilities may access this notice in an alternative format by emailing Vibe Hearing at info@vibe-hearing.com to request a hard copy.

Other California Privacy Rights

8. California “Shine the Light” Law (Civil Code Section § 1798.83)

Under the Shine the Light Law, a California resident may ask us to refrain from sharing your Personal Information with third parties for their direct marketing purposes. We do not share Personal Information of California Consumers with third parties for their marketing purposes.

9. California Do Not Track Disclosure

Our website and apps are not designed to respond to “Do Not Track” requests from browsers.

Contact Information Regarding this California Notice

You may contact us with questions or concerns about our privacy policies or practices and your choices and rights under California law by:

You must put the statement “Your California Privacy Rights” in the body of your request, as well as your name and email address, phone number, or zip code. Please note that we will not accept status inquiries by facsimile, and we are not responsible for notices that are not labelled or sent properly, or that do not have complete information.

© Vibe Hearing 2021
Vibe is for individuals 18 and above with mild to moderate hearing loss that’s usually associated with early-stage age degeneration.
It’s not suitable for severe hearing loss, or for use in cases of hearing loss due to injury or illness, and other contraindicators.